Our Behind the Scenes Tour is nothing fancy, you get to see our messy basement, our messy backend operations and our messy shipping room, for some reason no one is ever disappointed! We require a $10 payment per group of 6 to take the tour because we have to make sure we have the staff available for you that day and time when you want to take the tour and we need to make sure the aisles and work areas are relatively accessible. We give you the $10 back in store credit after you have taken the tour.
Tour rules:
1) No Touching Anything!
2) This tour requires walking down tall stairs and squeezing down tight aisles filled with LEGO. We do apologize but this tour is not handicap accessible.
3) Yes, things you see are for sale but they are almost all listed on our website so you can buy them there, please refrain from asking "can I buy this" because the answer should be "Yes, it is for sale on our website" and you can just buy it same day on our website for in-store pickup.
4) Questions are allowed but please refrain from telling stories, you are not the tour guide, just listen and enjoy the tour.
5) Pictures and video are allowed but there may be confidential projects we are working on that will be either covered or we ask that you not take pictures of.
Our Behind the Scenes Tour is nothing fancy, you get to see our messy basement, our messy backend operations and our messy shipping room, for some reason no one is ever disappointed! We require a $10 payment per group of 6 to take the tour because we have to make sure we have the staff available for you that day and time when you want to take the tour and we need to make sure the aisles and work areas are relatively accessible. We give you the $10 back in store credit after you have taken the tour.
Tour rules:
1) No Touching Anything!
2) This tour requires walking down tall stairs and squeezing down tight aisles filled with LEGO. We do apologize but this tour is not handicap accessible.
3) Yes, things you see are for sale but they are almost all listed on our website so you can buy them there, please refrain from asking "can I buy this" because the answer should be "Yes, it is for sale on our website" and you can just buy it same day on our website for in-store pickup.
4) Questions are allowed but please refrain from telling stories, you are not the tour guide, just listen and enjoy the tour.
5) Pictures and video are allowed but there may be confidential projects we are working on that will be either covered or we ask that you not take pictures of.
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